The Journey Begins
At the dawn of a new industry-- who knew back then that call centers would become a multi billion dollar global phenomenon?
At the dawn of a new industry-- who knew back then that call centers would become a multi billion dollar global phenomenon?
Nothing compares to the experience of learning the ropes and understanding this business from the ground up.
Our team were catalysts in creating nascent outsourcing programs that led to decades long sourcing practices still in use today
Our team members recruited to senior roles on the client side, successfully outsourcing thousands of call center agents and broadening their sourcing knowledge base.
In the late 90s into the 2000's, we fueled the offshoring trend while introducing new ideas right here at home, to prepare US and global call centers for a new era of tech-enabled Customer Experience.
In unstable economic times, companies like 1800Flowers, Comcast, Regus, AT&T, AOL, Chase Bank, Assurant and others discover a winning outsourcing formula thanks to our team!
Three decades of data, expertise and invention lead to the creation of a company that has revolutionized the discovery of rock-star vendors and smarter outsourcing.
Now up to $200 million in on-shore, near and off-shore outsourcing contracts in 8 countries across 10 industry verticals. Paving the way for amazing solutions in the years ahead.
Numbers don't tell the full story! Our team discovers emerging global outsourcing markets for companies like Sprint and others. And our vendors continue to perform at all time highs!
Our growing client base includes new to very savvy outsourcing buyers, demanding best in class vendors, a global footprint and an obsession with Customer Experience-- and we keep on delivering!
A few of many milestones--- fuel the Omni-channel contact center revolution, introduce better WFM practices, re-ignite dormant telesales programs, diversify our clients to mid-sized vendors and continue delivering the "aha moment" to savvy and newer outsourcing buyers.
$2 billion in outsourcing isn't just a number. It's a testament to CustomerServ's right-sourcing formula. As our industry evolves, we'll be right there with it, revolutionizing like we have been for decades.
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