Purpose-Driven Call Center Outsourcing
CustomerServ is committed to creating opportunities for disadvantaged, underemployed and persistently unemployed individuals in communities around the world in emerging call center BPO markets.
Our experts help companies with impact sourcing and supplier diversity objectives discover the right call center outsourcing partnerships that achieve both social and business objectives.
Impact sourcing is a socially conscious business practice where companies are intentional about employing individuals from a disadvantaged background. Impact Sourcing is a vital part of corporate social responsibility (CSR) as organizations look to make a positive social impact in their business practices.
Impact Sourcing practices are becoming more relevant in the business process outsourcing (BPO) industry as governments in third world countries, and global communities look for ways to eradicate chronic unemployment socio-economic disadvantages:
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Impact sourcing is a socially conscious business practice where companies are intentional about employing individuals from a disadvantaged background. Impact Sourcing is a vital part of Corporate Social Responsibility (CSR) as organizations look to make a positive social impact in their business practices.
Impact Sourcing practices are becoming more relevant in the business process outsourcing (BPO) industry as governments in third world countries, and global communities look for ways to eradicate chronic unemployment socio-economic disadvantages:
| Benefits of Impact Sourcing | Relevance In the Call Center Industry |
|---|---|
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Impact sourcing is complementary to supplier diversity and social responsibility programs. Supplier diversity programs encourage the prioritization of certified minority-owned companies, Impact sourcing focuses on the diversity of the suppliers’ employees, ensuring that the suppliers' workforce is also inclusive and representative of the communities in which they operate.
National Minority Supplier Development Council (NMSDC). Headquartered in New York, the NMSDC network includes 23 regional affiliates throughout the U.S.
Women’s Business Enterprise National Council (WBENC) offers a national standard of certification to women-owned businesses through its 14 regional partner organizations.
The U.S. Department of Veterans Affairs’ Vets First Verification Program allows businesses that are owned and controlled by veterans and service-disabled veterans the opportunity to compete for VA set-aside contracts through the federal government.
DOBE certification is provided by the U.S. Business Leadership Network (USBLN).
The National Gay and Lesbian Chamber of Commerce (NGLCC) is the exclusive third-party certification body that grants Lesbian, Gay, Bisexual and Transgender Business Enterprise (LGBTBE) designation to businesses that are majority-owned by LGBT individuals.
Requirements for this designation vary by state and local governments, who are the issuing bodies of SBE certifications. They may include number of employees, business longevity, and the owner’s net worth.
HUBZone is a Small Business Administration (SBA) program for small companies that operate and employ people in Historically Underutilized Business Zones (HUBZones). Eligible businesses must have principle offices in a HUBZone area; meet the SBA’s small business standard; be owned and controlled at least 51% by U.S. citizens, a Community Development Corporation, an agricultural cooperative, or an Indian tribe; and at least 35% of its employees must reside in a HUBZone.
CustomerServ works with an elite selection of vendors across the U.S. and in more than 30 countries. Our proven success has resulted in more than:
$3.1billion
In Outsourcing contracts
OVER100K
New outsourcing jobs
over600
Call center BPOs vetted
50+languages
Supported worldwide
over100
Due diligence visits worldwide
over 50
Impact and Diverse BPO Vendors
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