Rwanda Call Centers

Why Rwanda for your call center needs?

Rwanda is one of Africa’s growing economies and has shifted its economy to the services sector, with major investments in infrastructure, telecom, and communications. In addition to strong economic growth, Rwanda has achieved substantial improvements in living standards, with a growing BPO sector. According to the World Bank, Rwanda's GDP has surpassed $12 billion and is poised for continued growth. Rwanda is ranked 2nd in Africa in the World Bank’s “ease of doing business” rankings. Moreover, Rwanda is also ranked 9th out of 153 countries in the World Economic Forum’s Gender Gap Index—a great achievement for Rwandan women entering traditionally male-dominated industries. Rwanda offers numerous advantages, including:  

• 13.7 million population
• Median age of 19
• Unemployment rate of 13.4%
• Traditionally an agriculture-based economy
• Shifting more to tech, energy, financial services, hospitality
• Nascent BPO industry, well poised for growth
• One of the top performing education systems in Africa
• One of the highest education participation rates in Africa
• Literacy rate of 75%
• English among the official languages
• French also widely spoken
• Landlocked country, limited weather incidents

Find your Rwandan call center BPO partner with CustomerServ at no cost to you

• CustomerServ's Rwanda call centers are hand-picked by us after intensive and on-site vetting.
• Our due diligence ensures that your vendors, agents, and operations teams are an extension of your brand and values.
• CustomerServ is the global call center and BPO outsourcing expert, responsible for over $3 billion in outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Rwanda call center using our knowledge base and expert matchmaking process.
• CustomerServ's certified BPOs are experts in English and bilingual call center services for:
  • Customer service
  • Data annotation
  • Data entry & back office
  • Email
  • Helpdesk
  • Live chat
  • Member services
  • Outdoor
  • Retention
  • Sales
  • SMS
  • Social media support
  • Software development
  • Technical support