Philippines Call Centers

Why the Philippines for your call center needs?

The Philippines call center and business process outsourcing (BPO) market has the world’s largest talent pool of English-speaking call center agents. The Philippines is home to over 1.3 million young, tech-savvy Filipino call center employees who are well-versed in English language outsourcing services.

The Philippines BPO market, valued at $150 billion, is one of the most mature outsourcing markets worldwide. Vigorous government support for training and upskilling the BPO labor force means that the Philippines is likely to remain a popular destination for call center outsourcing for years to come. Benefits of the Philippines call center and BPO market include:

• Access to a large pool of English-speaking call center agents.
• A cost savings of 50%-60% cost savings compared to US call centers.
• The Philippines labor force is young (median age is 24 years old) and technically-savvy.
• English is an official language of the Philippines.
• Close cultural affinity and economic ties to the US.
• Work-at-home and on-premise call center agents.
• Call centers are located near central business districts, technical and commercial hubs.
• CustomerServ’s call center partners are in Manila, Cebu, Clark, Davao City, Iloilo, Bacolod City, Dumaguete and other cities.
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.
• Compliance includes PCI, SOC II, ISO and HIPAA certification.
  

Find Your Philippines call center with CustomerServ at no cost to you

• CustomerServ’s Philippines call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is an offshore call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Philippines call center with our knowledge base and expert matchmaking process.
• • Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • IT development
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections