Panama Call Centers

Why Panama for your call center needs?

Strategically positioned as the land bridge connecting North and South America, Panama has attracted a large expat community over the years due to its ideal location, dollar-based economy, low cost of living and ease of travel from the US. These same factors have promoted the growth of Panama’s call center and business process outsourcing (BPO) market, which is among the most mature and experienced in Central America.

Well-established expat communities scattered across major cities in Panama have contributed to the widespread use of English and a high level of fluency among call center and BPO workers. Panama call center outsourcers have tapped into the many advantages of this top nearshore destination, including:

• Highly skilled English- and bilingual Spanish-speaking call center agents.
• A mature, experienced call center and BPO market valued at $210 million.
• Panama call center outsourcers employ work-at-home and on-premise call center agents.
• The US dollar is the currency in Panama.
• A large mix of working and retired expats provides an experienced, highly skilled talent pool.
• Panama is in the Eastern Standard Time (EST) zone, which is convenient for team collaboration.
• Ease of travel — only 3-5 hours from major US cities with many carriers providing non-stop flights.
• Panama is a top travel and tourism location, which reinforces a strong customer service culture.
• Panama’s government has prioritized investment in the BPO sector with incentives and free trade zones to attract high-tech and e-commerce companies.
• Panama has a population of 4.2 million, with 8,000 call center workers.
• Panama’s labor force is highly skilled, tech-savvy and young.
• Strong cultural affinity and economic ties to the US.
• Panama call center outsourcers offer 40%-50% cost savings compared to USA call centers.
• Call centers located in and near central business districts, university towns and in technical and commercial hubs.
• CustomerServ’s call center vendors are in Panama City and Colon.
• Compliance includes PCI, SOC II, ISO and HIPAA.
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.

Find your Panama call center with CustomerServ at no cost to you

• CustomerServ’s Panama call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Panama call center with our knowledge base and expert matchmaking process.
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections