CustomerServ® has revolutionized the search and selection experience for our clients, enabling them to discover the right contact center and BPO vendor(s), already perfectly aligned by our proprietary vetting and matching process.
But our value-add doesn’t end with accurate matchmaking to the right vendor(s). The CustomerServ® team has decades of experience behind our prescriptive process and we know the keys to outsourcing success. We’ll consult, guide, advise and share our knowledge base and best practices to help you maximize outsourcing performance, at no-fee to you.
Count on CustomerServ®’s full suite of services including:
- Expert matchmaking to the right contact center BPO outsourcer(s)
- Review and analysis of outsourced and in-sourced performance
- Identify gaps, opportunities, and potential growth areas
- Trending issues, potential “minefields” and industry shifts
- Pricing guidance, models and price point comparisons
- Comprehensive view of the call center vendor landscape
- Right-shoring strategies, traditional and emerging global markets
- Near-shore and off-shore market dynamics & analysis
- RFP and RFI design, development and customization
- MSA and SOW review, templates, comparisons
- Insight on vendor scoring and evaluation processes
- Expertise on effective site visits and focus groups
- Review of sales and service objectives & strategies
- Review of technology, gaps and opportunities
- Performance bench-marking and guidance
In a global market that moves at the speed of light, our knowledge base is your competitive advantage.