Nicaragua Call Centers

Why Nicaragua for your call center needs?

Strategically located in the heart of the Americas, Nicaragua’s emerging call center and business process outsourcing (BPO) market is quickly gaining ground as an attractive destination for English and Spanish customer service. Nicaragua’s young, educated workforce values the career benefits that bilingual skills provide, thus, there has been a rapidly rising demand for English classes in both public and private institutions over the past decade.

In addition to high-quality English and bilingual Spanish call center agents, Nicaragua’s expanding BPO services industry has a great deal to offer, including:

• Best-in-class English skills and customer service culture that are unparalleled in Central America.
• Nicaragua observes Central Standard Time, year-round.
• The Nicaragua BPO market is valued at over $152M.
• Nicaragua has a population of 6.3 million and 3.2 million total labor force. 10,000+ are employed in the BPO industry.
• Nicaragua has a young and educated workforce; approximately 76% under 40 years old.
• Nicaragua call centers and BPOs employ both work-at-home and on-premise English and bilingual agents.
• Nicaragua has a strong cultural affinity and economic ties to the US.
• The country’s Free Trade Zone offers attractive incentives and high growth for outsourcing companies.
• Nicaragua outsourcers generally provide 40%-60% cost savings compared to US call centers.
• Call centers are located in and near central business districts, university towns and in technical and commercial hubs.
• There is major government investment in expanding the BPO sector.
• Nicaragua’s outsourced call centers adhere to regulatory compliance standards, including PCI, SOC II, ISO and HIPAA.
• Nicaragua has exceptionally good infrastructure, utilities, transportation, technology and telephony.

Find your Nicaragua call center with CustomerServ at no cost to you

• CustomerServ’sNicaragua call centers are hand-picked by us following intensive and on-site vetting.
• Our due diligence ensures that your vendor(s), agents, and operations teams are an extension of your brand and values.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• Mitigate your risk and increase your chances of success with a Nicaraguan call center with our knowledge base and expert matchmaking process.
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections