Mexico Call Centers

Why Mexico for your nearshore call center needs?

With a population of over 130 million, Mexico is the second-largest economy in Latin America that offers a large talent pool of call center agents, providing English and bilingual call center services. There are many benefits to considering Mexico for your nearshore outsourcing destination including:

• The Mexican BPO industry is among the largest and most mature nearshore call center markets valued at $1.32B.
• Geographic proximity, similar time zones and ease of travel to and from the US.
• Modern infrastructure with ample public transportation.
• Many call center operations located in central business districts.
• A strong cultural affinity to the US, many expatriate call center agents.
• The cost-savings compared to US call centers is generally 40%-50%.
• CustomerServ’s call center partners are located in Monterrey, Mexico City, Tijuana, Hermosillo, Guadalajara, Merida, Chihuahua and other cities.
• Compliance includes PCI, SOC II, HIPAA and ISO.

Find your Mexico call center with CustomerServ at no cost to you

• CustomerServ is a nearshore call center and BPO outsourcing expert, responsible for over $2.5 billion in outsourcing contracts to date.
• CustomerServ’s Mexico call center vendors are hand-picked by us following intensive on-site due diligence.
• Mitigate your risk and discover the right call center vendor in Mexico with our knowledge base and expert matchmaking.
• Our Mexico call center vendors are leaders in English and bilingual outsourcing for:
  • Customer service
  • Technical support
  • Work-at-home
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Omni-channel
  • Live chat & email
  • Social & digital
  • Back office
  • Collections