Kenya Call Centers

Kenya is a rising star in offshore call center outsourcing 

Kenya is an emerging destination for business process outsourcing (BPO) and among the leading BPO markets in East Africa. The Kenyan BPO sector, particularly in Nairobi, is powered by a young and highly educated workforce and a business climate conducive for tech enabled services. As a former British colony, the education system is like the United Kingdom and workers have a strong command of spoken and written English. The Kenyan government is keenly focused on the continuous skills development of its BPO labor force to ensure continued growth and expansion of the BPO sector which offers numerous advantages, including:  

• 54 million population
• 80% of the population is under the age of 35
• 78% of Kenyan youth have achieved post primary education
• Free and accessible primary education
• Over 30 universities with 130,000 graduating annually
• English is the official language of Kenya
• One of the largest economies in East Africa
• Labor arbitrage – competitive costs on par with other offshore markets
• Over 46% of the population has Internet access.
• Kenya’s service sector is now at 60% of its GDP
• Geopolitical stability 

Find your Kenyan call center BPO partner with CustomerServ at no cost to you

• CustomerServ’ s Kenya call centers are hand-picked by us following intensive and on-site vetting.
• Our due diligence ensures that your vendor(s), agents, and operations teams are an extension of your brand and values.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $3 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Kenya call center with our knowledge base and expert matchmaking process.
• CustomerServ’s certified BPOs are experts in English and bilingual call center services for: 
  
  • Customer service
  • Data annotation
  • Data entry & back office
  • Email
  • Helpdesk
  • Live chat
  • Member services
  • Outbound
  • Retention
  • Sales
  • SMS
  • Social media support
  • Software development
  • Technical support