Guatemala Call Centers

Why Guatemala for your call center needs?

Home to the largest workforce in Central America and with nearly 20 years of experience in delivering complex and transactional voice and non-voice outsourcing services, Guatemala’s call center and business process outsourcing (BPO) market is among the leading nearshore destinations in Latin America.

Guatemala boasts a vibrant labor force that is educated and young, in fact, 70% of workers are under age 30. English proficiency among call center workers is high, especially among the younger generations, who have embraced American culture and the English language. Business and government fully support the future labor force’s keen interest in developing English skills by making language courses widely available through private academies, public universities and the Guatemala Institute for Technical Training (INTECAP). In addition to its highly educated and sizable talent pool, Guatemala call center BPOs offer several key benefits:

• Guatemala’s call centers are staffed by highly skilled English-speaking and bilingual, neutral-accent Spanish-speaking agents.
• Guatemala call center vendors deliver top-rated customer service generally at 40%-60% cost savings compared to US call centers.
• Guatemala call center vendors employ both work-at-home and on-premise English and bilingual agents.
• With a population of more than 17 million and the largest student population in Central America, Guatemala offers a vibrant, sustainable labor force.
• Guatemala’s call center and BPO sector employs 42,000 workers.
• The country has strong cultural affinity and economic ties to the US.
• Guatemala is strategically situated in the Central Standard Time Zone, which allows for convenient collaboration with US-based team members.
• Ease of travel — a two- to three-hour flight from many major cities in the US. As a popular tourist destination, Guatemala’s airport is top-rated with many carriers offering non-stop flights.
• Guatemala’s call center and BPO market is valued at $700 million.
• Guatemala call centers are located in and near central business districts, university towns and in technical and commercial hubs.
• There has been major government investment in expanding the BPO sector.
• Compliance includes PCI, SOC II, ISO and HIPAA.
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.

Find your Guatemala call center with CustomerServ at no cost to you

• CustomerServ’s Guatemala call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Guatemala call center with our knowledge base and expert matchmaking process.
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections