Ghana Call Centers

Ghana is a rising star in offshore call center outsourcing 

Ghana is one of Africa’s emerging countries for business investment, with a growing BPO sector. Ghana has been ranked as one of the most attractive places to do business in Africa, and with a favorable “ease of doing business” score according to the World Bank. Ghana has reported an average annual growth of 7% since 2017, making it one of Africa’s fastest growing economies. The Ghanaian government is keenly focused on the continuous skills development of its BPO labor force to ensure continued growth and expansion of the BPO sector which offers numerous advantages, including:

• 33 million population
• Median age 21.5 years
• English is the official language of Ghana
• Over 10 million English speakers
• Services sector largest contributor to GDP
• Third largest US exporter in Sub-Saharan Africa
• Over 80% literacy rate
• Over 20 captive and BPO call center operations
• Main hub for call centers is in Accra, the capital
• Nine-hour direct flight from the U.S.
• Labor arbitrage – competitive costs on par with other offshore market
• Unemployment rate of 10%
• Geopolitically stable government
• Improving infrastructure and telecom sector

Find your Ghanaian call center BPO partner with CustomerServ at no cost to you

• CustomerServ’ s Ghana call centers are hand-picked by us following intensive and on-site vetting.
• Our due diligence ensures that your vendor(s), agents, and operations teams are an extension of your brand and values.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $3 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Ghana call center with our knowledge base and expert matchmaking process.
• CustomerServ’s certified BPOs are experts in English and bilingual call center services for: 
  
  • Customer service
  • Data annotation
  • Data entry & back office
  • Email
  • Helpdesk
  • Live chat
  • Member services
  • Outbound
  • Retention
  • Sales
  • SMS
  • Social media support
  • Software development
  • Technical support