Ethiopia Call Centers

Ethiopia is a rising star in offshore call center outsourcing 

Ethiopia is one of Africa’s emerging countries for business investment, with a growing BPO sector. According to the World Bank, Ethiopia's GDP surpassed $107 billion in 2020, making it one of the largest economies in Africa. Ethiopia has been undergoing a privatization transformation, putting an end to government monopolies. It has been ranked as one of the most attractive places to do business in Africa, with a favorable 'ease of doing business' score according to the World Bank. Ethiopia has reported an average annual growth of 7% since 2017, making it one of Africa’s fastest-growing economies. The Ethiopian Outsourcing Association is a non-profit organization tasked with job growth in the sector. Ethiopia offers numerous advantages, including:

• 115 million population
• 2nd most populous country in Africa
• Median age of 19.5 years
• Competitive labor costs – on par with offshore geo’s
• Transforming from agriculture to services-based economy
• Annual GDP growth rate of 10% over past 10 years
• Among largest recipient of foreign investments in Africa
• Growing technology and BPO sectors
• 60 universities and over 150,000 annual graduates
• Free primary, secondary and tertiary education
• Reliable and fast internet, improving telecom infrastructure
  
• 54 million population
• 80% of the population is under the age of 35
• 78% of Kenyan youth have achieved post primary education
• Free and accessible primary education
• Over 30 universities with 130,000 graduating annually
• English is the official language of Kenya
• One of the largest economies in East Africa
• Labor arbitrage – competitive costs on par with other offshore markets
• Over 46% of the population has Internet access.
• Kenya’s service sector is now at 60% of its GDP
• Geopolitical stability 

Find your Ethiopian call center BPO partner with CustomerServ at no cost to you

• CustomerServ’ s Ethiopia call centers are hand-picked by us following intensive and on-site vetting.
• Our due diligence ensures that your vendor(s), agents, and operations teams are an extension of your brand and values.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $3 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Ethiopia call center with our knowledge base and expert matchmaking process.
• CustomerServ’s certified BPOs are experts in English and bilingual call center services for: 
  
  • Customer service
  • Data annotation
  • Data entry & back office
  • Email
  • Helpdesk
  • Live chat
  • Member services
  • Outbound
  • Retention
  • Sales
  • SMS
  • Social media support
  • Software development
  • Technical support