Costa Rica Call Centers

Why Costa Rica for your call center needs?

A strong commitment to education and continuous upskilling of its labor force has contributed to the burgeoning development of Costa Rica’s call center and business process outsourcing (BPO) market. In recent years, a collaboration between government and industry to build skills for the future of work while widespread adoption of call center support technology like robotic process automation (RPA) continues to reduce call center outsourcing costs while increasing the productivity and quality of “human touch” customer service interactions.

In addition to a highly educated workforce, Costa Rica offers an ideal geographic location and numerous other outsourcing benefits:

• Costa Rica is among the most mature call center BPO markets in Latin America. The overall BPO market is valued at $170 million.
• Costa Rica is home to 150+ companies offering BPO and digital services. Fortune 50 companies like Amazon, Walmart, 3M and Intel have taken note of the country’s skilled service-oriented labor force, and have customer service, customer support and back-office operations there.
• Costa Rica has a population of 5 million, and 35,000 call center workers.
• Costa Rica’s call centers and BPOs are staffed by English- and bilingual Spanish-speaking agents.
• Costa Rica call center vendors employ work-at-home and on-premise call center agents.
• Costa Rica has a skilled, young and tech-savvy workforce. A collaborative effort between government and industry is investing heavily in technical skills and higher education to prepare its labor force for the digital revolution.
• The Costa Rican government is committed to expanding the English language skills of its labor force. English is taught at every level of the educational system, and free language training is available nationwide. The Costa Rican Investment Promotion Agency (CINDE), in collaboration with the private sector, also offers several language programs to prepare candidates for work in call centers and BPOs.
• Costa Rica is ideally situated in the Central Standard Time zone for convenient team collaboration.
• Costa Rica has a strong cultural affinity and economic ties to the US.
• Costa Rica call center outsourcers offer 40%-60% cost savings compared to US call centers.
• Costa Rica’s fast-growing technology market, combined with its highly educated workforce, has transformed the country into an IT hub. Its capital, San José, is known as the Silicon Valley of Latin America.
• Costa Rica call centers are located in and near central business districts, university towns, and in technical and commercial hubs.
• Compliance includes PCI, SOC II, ISO and HIPAA.
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.

Find your Costa Rica call center with CustomerServ at no cost to you

• CustomerServ’s Costa Rica call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Costa Rica call center with our knowledge base and expert matchmaking process.
• • Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections