Colombia Call Centers

Why Colombia for your nearshore call center needs?

With a population of more than 50 million, Colombia is a rising star in the nearshore call center and business process outsourcing (BPO) market. In addition to a young, well-educated, technically-skilled millennial workforce, Colombia call center BPOs offer numerous advantages including:

• The 4th largest call center and BPO market in LATAM valued at $2.80 billion with over 230,00 call center workers.
• AT Kearney ranked Colombia as one of the top 10 destinations for outsourcing.
• The third largest labor force in Latin America.
• Strong cultural and economic ties to the US.
• Excellent infrastructure, technology, utilities and telephony.
• Work-at-home (WAH) and on-premise call center agents.
• Call centers in central business districts, university towns and in technical and commercial hubs.
• An average 40%-50% cost savings compared to US call centers.
• CustomerServ’s call center partners are located in Bogota, Medellin, Barranquilla, Bucaramanga, Cali, Pereira and other Colombian cities.
• Compliance includes PCI, SOC II, ISO and HIPAA certification.
  

Find your Colombian call center with CustomerServ at no cost to you

• CustomerServ is “the” nearshore call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• CustomerServ’s Colombia call centers are hand-picked by us following intensive and on-site vetting.
  
• Mitigate your risk and increase your chances of success with a Colombian call center with our knowledge base and expert matchmaking process.
  
• Our partners are experts in English and bilingual outsourcing for:
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat & email
  • Social & digital
  • Back office & collections