Caribbean Call Centers

Why the Caribbean for your nearshore call center needs?

The Caribbean provides skilled and talented English-speaking call center agents in exotic countries. A buoyant travel and tourism industry have shaped a customer service mindset that bodes well for call centers. Some of the significant advantages to outsourcing in the Caribbean include:

• A resilient call center and BPO market valued at over $500 million across the region.
• English is the first language in most Caribbean countries.
• British education system bodes well for English language outsourcing needs.
• Bilingual Spanish, French and other languages available.
• Geographic proximity to the US and similar time zones.
• A 40%-60% cost savings compared to US call centers.
• Call centers located in centralized business districts and office parks.
• Work-at-home and on-premise English and bilingual agents.
• Compliance includes PCI, SOC II, ISO and HIPAA certification across CustomerServ’s Caribbean vendors.

Top Caribbean call center markets

ANTIGUA. A population of 104,000, English is the official language and the labor market is largely service-oriented.

THE BAHAMAS. A population of 294,560, English is the official language, the call center BPO market is valued at $45 million with 5,000 call center workers and a growing outsourcing location for U.S. finance and information services companies.

DOMINICA. A population of 74,679 living along its coasts, English is the official language, growing ecotourism destination. BPOs employ approximately 1000 call center workers.

GRENADA. One-third of 108,825 population live in the capital of St. George’s, home to St. George's University. Grenada’s labor force is highly educated and multilingual, speaking English (official language) and French.

JAMAICA. Largest and most mature Caribbean BPO market valued at $450 million, 36,000 English speaking call center workers, population of 2.9 million, expected to reach 100,000 call center workers by 2022.

ST. KITTS. Smallest country in the Western Hemisphere, population of 56,345, shifting from sugar industry to other sectors, including call centers, BPO job growth expected in coming years.

ST. LUCIA. With a population of 180,454, the government has prioritized growth in the communications, IT and BPO sectors, English is the official Language and French is also spoken.

TRINIDAD & TOBAGO. Call center BPO market is valued at $25 million, 3,500 call center workers, English is the official language, population of 1.39 million, heavy government investment in technology sector.

Find your Caribbean call center vendor with CustomerServ at no cost to you

• CustomerServ is “the” nearshore call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• CustomerServ’s Caribbean call center vendors are hand-picked by us following intensive and on-site vetting.
  
• Mitigate your risk and increase your chances of success with a Caribbean call center with our knowledge base and expert matchmaking process.
• Our vendors are experts in call center services for:
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Reservations
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office & collections