Canada Call Centers

Why Canada for your call center needs?

The Canadian call center and BPO (BPO) outsourcing market offers a strong connection for U.S. companies that extends beyond a shared border. Similar time zones, customs and cultures provide a sense of familiarity in business relationships. Canada is home to one of the most mature call center outsourcing and BPO markets (established in the 1980s), and Canadians’ long-standing reputation for being friendly and polite has translated into consistently high customer service performance ratings for its call center vendors throughout the years.

While Canada is the second-largest country in the world in terms of landmass, 90% of its population lives within 100 miles of the Canada-US border. This concentration of a highly-educated labor force located in cities and towns within easy reach of the USA is a key factor that contributes to the appeal of Canadian outsourced call centers. Other advantages include the following:

• Canada is home to many large in-house/captive call centers situated throughout its provinces.
• Canada is a culturally diverse country with over 200 languages spoken, and many Canadians speak more than one language.
• The official languages in Canada are English and French, which makes it an attractive market for English, French and multilingual outsourcing.
• Government has partnered with business and educational institutions on a major upskilling initiative to equip Canada’s BPO workforce with digital skills training in data analytics, automation, artificial intelligence.
• The call center industry in Canada is approximately $2 billion, with the total value of Canada’s BPO services market valued at $5.2 billion. It has been increasing by 3.1% annually since 2013.
• Canada’s outsourcing market employs around 1 million Canadians, according to jobpostings.ca.
• Canada shares the same time zones as the US, convenient for team collaboration.
• Price points are comparable to US prices, and in some cases, are lower.
• CustomerServ’s call center partners are located in Toronto, Montreal, Nova Scotia, New Brunswick and Vancouver.

Find your Canada call center with CustomerServ at no cost to you

• CustomerServ’s Canadian call centers are hand-picked by us following intensive and on-site vetting.
• Our due diligence ensures that your vendor(s), agents, and operations teams are an extension of your brand and values.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• Mitigate your risk and increase your chances of success with a Canadian call center with our knowledge base and expert matchmaking process.
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections