Customers always have options. When a customer chooses to work with you it’s not only because you give them a great product or service. It’s because you made a promise and you kept it. At CustomerServ® that is how we approach our business with our clients and their customers. We know when we build a great partnership that we are living up to our promise. That is why we take our match-success rate so seriously.
CustomerServ® was founded in 2006 by pioneers of the contact center outsourcing industry who created a better and more predictable way to choose the right outsourcer. Depth, stability and integrity are in our DNA. And unlike call center “referral” services and “brokers”, we’re not in it for short-term gain. We’re in it to give you the “sleep at night” factor, knowing that your business is in very good hands. We are the competitive advantage you need in the success of your outsourcing investment and our sole focus is the creation of perfect fitting client-outsourcer partnerships. Anything less is failure.
Ultimately, we build our selection of providers around that simple but elusive quality of performance excellence because, like a great performance, the difference is often in who you choose to lead.