CustomerServ®’s  Global Contact Center Knowledge Base

 

You might be wondering…

 

What is the next big off-shore English speaking call center market?

Which countries are getting too saturated with call centers?

Are companies bringing work back to the USA or off-shoring more?

 

CustomerServ® has answers. We know the global destinations well and we know which contact center outsourcers will fit your needs best. We know the competitive landscape by region and we have the data points and inside information to help guide you.

Labor arbitrage (low cost) is the primary driver for outsourcing near-shore and off-shore. However, lower costs will not guarantee performance and that is why CustomerServ’s guidance is essential for your “right-shoring” strategy.


CustomerServ®’s Global Outsourcing Expertise Gives You:

  • Leading Near-shore and Off-shore outsourcers
  • Untapped emerging markets for early entry
  • Site locations span over 25 countries
  • Leading outsourcers for the best Telesales performance
  • The right multi-lingual contact center leaders
  • Best providers for English language outsourcing
  • Insights on over-saturated countries/cities
  • The right partners for Customer Service and Care
  • Best options for Chat, Email, Back-Office & Collections
  • Safety, security and geo-political insight