CustomerServ® advises clients to right-size their outsourcing needs with partners that will value the relationship. Large outsourcers are familiar players, but that doesn’t always make them the right choice. There are advantages to going big, but there are disadvantages too, like one-size process, bureaucracy-lag, shareholder focus, profit over people, small fish in a big pond feel, responsiveness, etc.
Big doesn’t mean best, and there are other options. But how do you identify performance leaders from a congested field of outsourcers? For the past decade CustomerServ®’s intake and knowledge process has focused on that proverbial needle in a haystack. We’ve been successfully matching our clients with “hard to find” elite outsourcers, resulting in partnership chemistry.
Our team has evaluated hundreds of outsourcers and only a small fraction make the cut into our portfolio of partners. Our scoring methods, research and vetting will narrow the funnel, bringing only the best qualified candidates to the point of client recommendation.
With this detailed understanding and a proven process, CustomerServ® is uniquely able to see top performers clearly and very accurately match them to our client’s specific needs. Rest assured, being part of our portfolio of partners isn’t based on a one-time evaluation. It’s about meaningful and consistent performance that tops scorecard rankings.